Warranty & Product Care

Lifetime Limited Warranty

DWP cabinets are crafted by skilled custom cabinet makers, using the finest quality materials, ensuring they will stand the test of time. Our cabinets are back with out Limited Lifetime Warranty.

What does this limited warranty cover?

This limited wrranty covers defects in material and workmanship in your DWP Custom Cabinetry under normal home use and service.

How long does this limited warranty last?

This warranty lasts for as long as the initial purchaser of the products owns them at the original site of installation. Economy manufactures cabinet lines, such as Wolf Products are backed by the original manufacturer warranty of five years. However, as the distributor of this product, we will act as the liaison in filing your claim should a defect occur.

What will DWP Custom Cabinetry do?

DWP will replace or repair any part(s) which may prove defective under normal home use and service.

What does this warranty not cover?

It does not apply to the mellowing or aging of wood products due to photo-degradation (the effect of natural and artificial light to woods and finishes) of the products' finished appearance. It does not apply to our products or any part thereof which has been subject to accident, negligence, alteration, misuse, defective installation by an outside contractor, improper storage, damage from exposure to extremes in temperature and/or humidity or normal wear & tear. Painted face frames and other painted products may have visible cracking around the join areas. This is considered a natural characteristic of wood as it ages, expands and contracts with changes in humidity and temperature. It is not covered under these warranties. DWP reserves the right to determine eligibility outside of these guidelines.

Effect on Implied Warranties DWP Custom Cabinetry makes no other warranty of any kind-express or implied. The implied warranties of merchantability and fitness for a particular purpose and all other warranties, express or implied, are excluded from this transaction and shall not apply to the goods sold unless the goods are "consumer products" as that term is defined by the federal Magnuson-Moss Warranty Act. Some states do not allow limitation on implied warranties, so the above limitations may not apply to you.

How do you file a claim?

To file a warranty claim, the purchaser should contact the local dealer or distributior from whom the cabinets were originally purchased. The consumer must provide the dealer, distributor, or DWP with proof of purchase. This may be done by providing the dealer, distributor, or DWP with a copy of the invoice and/or receipt originally received with the purchase of the cabinets. FAILURE BY THE CONSUMER TO PROVIDE PROOF OF PURCHASE VOIDS ANY CLAIM MADE UNDER THIS WARRANTY. The dealer or distributor will obtain the information necessary to make a claim decision and forward such information to DWP Custom Cabinetry in writing for action on the claim.

 

How does state law apply?

This warranty give you specific legal rights, and you may also have other rights which vary from state to state. 

Care & Maintenance Guide

Proper maintenance of your wood ensures the aesthetic and functional value of your investment.

DWP stands behind all of our wood with a limited lifetime warranty, but we also want to help you keep your cabinets looking like their best for years to come.

Cleaning Your Cabinets

Following the initial installation and approximately twice a year thereafter, you should your cabinets with a mild, non-abrasive soap and water solution. Avoid wiping cabinets with dishcloths. These may transfer grease and/or detergents. Instead use a clean cotton cloth. Aside from bin-annual cleaning, always clean kitchen area spills and splatters immediately; prolonged exposure may discolor your cabinetry finish.

Polishing Your Cabinets

Polishing should be done sparingly, if at all. Polishes have a tendency to build up over time. If your coating is flat or matte, polish should be avoided altogether. However, if you do polish your cabinets, use a high quality cream or oil furniture polish free of wax or silicone.

Recommended Products

Guardsman Purifying Wood Cleaner

Weiman Cabinet Polish

Murphy Original Formula Oil Soap

Common Environmental Factors

Sunlight

To limit the fading effects caused by ultraviolet rays, furniture should not be placed in direct sunlight.

Instead use blinds, curtains and/or furniture polish with a UV inhibitor to protect furniture.

Moisture

Always use your cook top or oven hood fan when cooking. Exposure to heat and humidity can otherwise cause swelling and/or finish hazing over repeated contact.

Open a window or use an exhaust fan to control steam build up.

Heat

We strongly recommend not using heat producing appliances (coffee makers, toasters, etc.) directly beneath your cabinets. Excessive heat and moisture from these appliances can damage cabinetry.

Accessories

Heavy accessories may cause distortion to the top of the finish.

Use cork or felt pads under accessories, not rubber or plastic.

Lift objects rather than drag across furniture surface.

Rotate objects several times a year.

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